Contact Nova
Our support team is waiting to assist you 🙂
- Monday to Saturday, 9:00 AM to 6:00 PM CST
- cs@novapeptideseurope.com
- Phone support coming soon. Email is our fastest channel.
- We respond fast during business hours. Try us!
How to email us for the fastest resolution
For the fastest resolution, include the following in your email:
- Your order number
- Your full name
- A one-line description of the issue
- If your order arrived damaged or contains an incorrect product, document the issue with photos before discarding any packaging or materials
Nova provides research materials exclusively for licensed researchers operating within properly equipped laboratory environments. By purchasing and agreeing to our terms, you acknowledge you are a licensed researcher operating in a licensed lab. Due to legal regulations, and because Nova has no visibility into your research protocols or laboratory context, we cannot provide guidance on product usage outside of storage-related questions. Storage questions can be answered on our FAQ page. Any inquiries requesting usage guidance outside of storage will not receive a response and may result in restrictions or removal of site access.
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