Shipping & Return Policy

Dispatch

Orders are prepared as quickly as possible after payment confirmation. Delivery estimates depend on destination, carrier service, customs processing, and product availability.

Tracking

When tracking is available, it is sent to the email address supplied during checkout. You may also use the order tracking page.

Returns

Contact support before returning any item. Because research materials require controlled storage and chain-of-custody handling, opened or improperly stored products may not be eligible for return.

Damaged or incorrect orders

Report damaged, missing, or incorrect items promptly with the order number and supporting photographs so the support team can investigate.

Contact

Email cs@novapeptideseurope.com for assistance.